1. Introduction & Overview

Welcome to PrimeFlows ("we," "our," or "us"). We are committed to protecting the privacy, confidentiality, and data security of our clients, website visitors, and sales leads. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or utilize our dedicated Virtual Assistant and Sales Support services.

2. Information We Collect

We collect information necessary to deliver dedicated human virtual assistant support, outbound calling, texting follow-ups, and calendar booking operations.

• Client Account Data: Name, business email address, phone number, company details, billing information, and CRM credentials.
• Prospect & Lead Data: Information submitted by your prospects (e.g., name, contact details, lead status, meeting preferences) processed during manual call/text outreach.
• Technical Data: IP address, browser type, device metadata, and usage statistics collected automatically via cookies to optimize website performance.

3. How We Use Your Information

We process collected data strictly for operational, service delivery, and legal compliance purposes:

• Executing manual outbound calls, personalized SMS/WhatsApp follow-ups, and lead qualification on your behalf.
• Syncing real-time updates directly into your connected CRM systems (GoHighLevel, HubSpot, Salesforce, etc.).
• Booking sales consultations directly on your team's live calendar.
• Managing account billing, customer support, and essential service updates.

4. Confidentiality & Non-Disclosure (NDA)

All PrimeFlows virtual assistants operate under legally binding Non-Disclosure Agreements (NDAs). Your customer lists, internal sales scripts, and CRM records remain 100% your proprietary property.

5. Third-Party Integrations & Security

Our platform connects securely with third-party CRM platforms, calendar tools, and payment processors (such as Stripe). We enforce enterprise-grade SSL encryption and access control protocols to ensure data transmitted between your systems and PrimeFlows remains protected against unauthorized access.

6. Your Rights & Choices

Depending on your jurisdiction, you have the right to request access to your personal information, request corrections, or request deletion of data stored on our servers. You may also request data export or revoke CRM API permissions at any time.