1. Agreement to Terms

By accessing our website or purchasing services from PrimeFlows ("Company," "we," "us," or "our"), you ("Client," "you," or "your") agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not access our website or hire our Virtual Assistant services.

2. Scope of Virtual Assistant Services

PrimeFlows provides dedicated human sales Virtual Assistants (VAs) for manual outbound calling, personalized 2-way SMS/WhatsApp texting, lead qualification, and calendar appointment setting.

• Onboarding Timeline: Dedicated VAs are deployed and synced with client CRM workflows within 3 to 5 business days following payment confirmation and script approval.
• Human Execution: All calls and messaging interactions are performed manually by trained sales personnel according to approved client guidelines.

3. Client Responsibilities

To ensure optimal service delivery, Clients agree to provide accurate sales scripts, qualification criteria, live CRM access permissions, and updated calendar availability. Clients remain solely responsible for ensuring that all lead databases provided comply with relevant consumer contact regulations.

4. Billing, Payments & Subscriptions

• Payments are billed in advance at the start of each service period via secure payment gateways (e.g., Stripe).
• Clients may adjust VA allocation or cancel subscriptions prior to the start of the next billing cycle by contacting account management.

5. Confidentiality & Data Ownership

PrimeFlows acknowledges that all client data, sales leads, customer lists, and proprietary workflows remain the exclusive property of the Client. All staff operate under strict Non-Disclosure Agreements (NDAs) to guarantee data confidentiality.

6. Limitation of Liability

PrimeFlows shall not be liable for any indirect, incidental, or consequential damages resulting from third-party CRM platform outages, telecommunication provider interruptions, or unverified lead lists supplied by the Client.